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SUMMARY Amaze Every Customer Every Time ô PDF eBook or Kindle ePUB

Shep Hyken ï 6 SUMMARY

SUMMARY Amaze Every Customer Every Time ô PDF, eBook or Kindle ePUB Ç ❮Download❯ ➾ Amaze Every Customer Every Time ➹ Author Shep Hyken – Feedmarkformulate.co.uk You must deliver an amazing customer experience Why It is the competitive edge of new era business—in any market and aTools and principles To help you empower employees at all levels Shep brings the content to a deeply practical level His Amazement Tools like “Ask the extra uestion” and “Focus on the customer not the money” are simple clear useful for almost anybody and supported with compelling research and stories Between these covers you will find the tools and tactics you need to transform your company into a seriously customer focused operation that will amaze every customer every ti. This book is flat out fantastic and very applicable to every day life and work

FREE READ ↠ PDF, eBook or Kindle ePUB ï Shep Hyken

You must deliver an amazing customer experience Why Customer Every Kindle #208 It is the competitive edge of new era business in any market and any economyRenowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great All transformations reuire a role model and Shep has found Amaze Every PDFEPUB or the perfect role model to inspire your team Ace Hardware Ace was named as one of the top. A solid book with many takeaways for how to have excellent customer service A few Takeaways from this book If you want to have to world best customer service than you have to treat your employees better than anyone else and have the best culture Great customer service starts with the people who have already been treated right and will reciprocate that to the customer There cannot be any weak link because your employees are the company at any given moment So if there is an employee not following the customer service principles of the group they will uickly cause damage 5 Rule Allow the employees to fix customer problems no matter what they may be for 5 or less There are a lot of problems that can be fixed for a couple bucks and it empowers the employees to take charge and wow the customer Wowing the customer When problems arise for the customers take that opportunity to turn the negative into a positive for them by wowing the customer Go above and beyond their expectation and build lasting loyalty The value of a lifetime customer We should be ok with taking care of customers through RGA's and discounts because those pale in comparison to the lifetime value of winning and keeping that customer

SUMMARY Amaze Every Customer Every Time

Amaze Every Customer Every TimeTen customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction Through revealing stories from Ace’s over the top work with customers Shep explores the five tactical areas of customer Every Customer Every eBook #9734 amazement leadership culture one on one competitive edge and communityDelivering amazing service reuires everyone in your organization to step up and be a leader It doesn’t take a title It takes the right set of. A free download as part of Prime I appreciated the easy read and learning the Ace Hardware methodology for customer support A good take was the customer experience testing Pretend to be a customer and test out the experience Empower the associates with some level of cost threshold to help the customer on stuff that might not be in the normal workflowThink about the first uestion you ask the customer